twc88 Privacy Policy

1. Introduction

twc88 ("twc88", "we", "us", "our") is committed to protecting and respecting the privacy of all users ("you", "your") of the twc88 online gaming platform accessible at twc88.co. This Privacy Policy ("Policy") describes how twc88 collects, processes, stores, uses, discloses, and protects your personal data when you use the twc88 platform, including the website, games, sportsbook, account management features, and customer support services.

By creating a twc88 account or otherwise using the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you should not access or use the twc88 platform.

This Policy should be read together with the twc88 Terms & Conditions and Responsible Gaming Policy.

2. Data Controller

twc88 acts as the data controller in respect of the personal data it collects from users of the platform. As data controller, twc88 determines the purposes and means of processing personal data collected through the platform. For any queries relating to the handling of your personal data, please contact twc88 via the support channels described in Section 15 of this Policy.

3. What Data We Collect

twc88 may collect and process the following categories of personal data:

3.1 Identity Data

• Full legal name;
• Date of birth;
• Government-issued identification number (e.g. MyKad or passport number for identity verification purposes);
• Nationality and country of residence.

3.2 Contact Data

• Email address;
• Mobile phone number;
• Residential address (city, state, postcode).

3.3 Financial Data

• Payment method details (e.g. e-wallet account identifiers, bank account information submitted for withdrawal processing);
• Transaction history including deposits, withdrawals, and in-game wagering activity;
• Account wallet balance.

3.4 Technical Data

• IP address and approximate geolocation derived therefrom;
• Device type, operating system, and browser version;
• Session duration, login timestamps, and platform navigation data.

3.5 Gaming Activity Data

• Game session logs, wager amounts, and outcomes;
• Sportsbook bet history;
• Responsible gaming tool usage (deposit limits, self-exclusion requests).

3.6 Communications Data

• Records of customer support interactions via live chat;
• Any correspondence submitted to twc88 support.

4. How We Collect Your Data

twc88 collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or responding to surveys;
• Automated collection: Technical and usage data collected automatically through cookies, session tracking, and platform analytics as you interact with the twc88 platform;
• Third-party sources: Identity verification data from third-party verification service providers; payment processing data from payment gateway providers; fraud prevention signals from third-party screening services.

5. How We Use Your Data

twc88 uses the personal data it collects for the following purposes:

• To create, verify, and maintain your twc88 account;
• To process deposits and withdrawals via Touch n Go eWallet, Boost, FPX, Maybank, CIMB, Public Bank, and other accepted payment methods;
• To verify your identity and age (21+ requirement) in compliance with applicable platform standards;
• To provide access to casino games, sportsbook, jackpot, slots, and other platform features;
• To detect, investigate, and prevent fraud, money laundering, account abuse, and other prohibited activities;
• To administer and enforce responsible gaming tools including deposit limits, session limits, and self-exclusion;
• To provide customer support and respond to enquiries;
• To send transactional communications (account confirmations, withdrawal notifications, security alerts);
• To improve platform performance, user experience, and service quality through analytics;
• To comply with applicable legal and regulatory obligations.

6. Legal Bases for Processing

twc88 processes your personal data on the following legal bases:

• Contractual necessity: Processing necessary to perform the contract between you and twc88, including account management, game access, and payment processing;
• Legal obligation: Processing required to comply with applicable anti-money laundering requirements, age verification obligations, and other legal duties;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming enforcement, and service improvement, where such interests are not overridden by your rights;
• Consent: Where you have given explicit consent, such as for the receipt of promotional communications.

7. Sharing of Personal Data

twc88 does not sell your personal data to third parties. twc88 may share your personal data with:

• Payment processors: Touch n Go eWallet, Boost, FPX providers, banks (Maybank, CIMB, Public Bank), and card networks (Visa, Mastercard) solely to process your financial transactions;
• Identity verification providers: Third-party services engaged to verify identity documents and satisfy age verification requirements;
• Fraud and compliance services: Third-party screening tools used to detect and prevent money laundering, fraud, and other prohibited activity;
• Game content providers: Casino game and sportsbook software providers to the extent required to deliver game services and maintain game integrity logs;
• Legal authorities: Regulatory bodies, law enforcement, or courts where twc88 is required or permitted to disclose information by applicable law.

All third-party service providers engaged by twc88 are contractually required to handle personal data securely and only for the specific purposes for which it was shared.

8. Data Retention

twc88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the duration of your account's active status and for such additional period as required to comply with applicable legal, regulatory, financial, and anti-money laundering record-keeping obligations.

Upon closure of your account, twc88 will retain relevant records for a minimum period consistent with applicable regulatory requirements, after which data will be securely deleted or anonymised. Anonymised or aggregated data that cannot identify you personally may be retained indefinitely for platform analytics and service improvement purposes.

9. Cookies and Tracking Technologies

The twc88 platform uses cookies and similar tracking technologies to maintain your session state (so you remain logged in between page navigations), analyse platform usage patterns, and improve service quality. Cookies used by twc88 are classified as follows:

• Strictly necessary cookies: Required for the platform to function correctly. These cannot be disabled without disrupting core functionality such as maintaining your twc88 login session;
• Analytics cookies: Used to collect aggregated, anonymised data about how users interact with the platform to identify areas for improvement;
• Preference cookies: Used to remember your display and language settings across sessions.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to use the twc88 platform.

10. Data Security

twc88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data transmitted between your device and the twc88 platform, encrypted storage of sensitive personal and financial data, access controls restricting internal data access on a need-to-know basis, and regular security reviews of platform infrastructure.

Whilst twc88 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your twc88 login credentials confidential and for notifying our support team immediately if you suspect any unauthorised access to your account.

11. Your Rights

Subject to applicable law, you may have the following rights in respect of your personal data held by twc88:

• Right of access: To request a copy of the personal data twc88 holds about you;
• Right to rectification: To request correction of inaccurate or incomplete personal data;
• Right to erasure: To request deletion of your personal data, subject to twc88's legal retention obligations;
• Right to restriction: To request that twc88 restrict the processing of your data in certain circumstances;
• Right to data portability: To receive your personal data in a structured, machine-readable format where processing is based on consent or contract;
• Right to object: To object to processing based on legitimate interests;
• Right to withdraw consent: Where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, please contact the twc88 support team via live chat or at [email protected]. twc88 will respond to valid requests within a reasonable timeframe and in accordance with applicable data protection standards.

12. Third-Party Links

The twc88 platform does not contain links to third-party websites. Should any third-party service links appear in connection with payment processing interfaces, please note that twc88 is not responsible for the privacy practices of those third parties. We recommend reviewing the privacy policies of any payment service provider you use in connection with your twc88 account.

13. Children's Privacy

The twc88 platform is strictly for adults aged 21 years and above. twc88 does not knowingly collect personal data from individuals under the age of 21. If twc88 becomes aware that an account has been registered by or on behalf of a person under 21, the account will be immediately closed, any deposits will be returned, and all associated personal data will be deleted in accordance with this Policy and applicable legal requirements.

If you believe that a minor has registered an account on the twc88 platform, please contact our support team immediately via live chat.

14. Changes to This Policy

twc88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. Material updates will be communicated to registered users via a notice on the platform or by email to your registered address. The "Last updated" date at the top of this Policy indicates when it was most recently revised. Continued use of the platform following notification of changes constitutes acceptance of the revised Policy.

15. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by twc88, please contact our support team:

• Live chat: Available 24/7 within the twc88 platform after logging into your account;
• Email: [email protected] (plain text — not a clickable link).

twc88 is committed to addressing all privacy-related enquiries promptly and transparently.